FAQ

Is StarWatch an app?

• StarWatch is a web browser application, no downloading necessary! Find it here .

What is player interaction?

• Whenever a player is within 10 units of another player and any events that involve player interaction occur (this will vary from game to game).

In Chats, my Conversation mode is continuously loading- does this mean the chat has reached the end?

• An error can cause the loading state to appear perpetually even if there are more chats to load. Click Download to force the rest of the chats to load.

When I search for words in Chat, will it search all languages?

• Searches work only for the language the message was originally sent in, and searches are not case-sensitive.

Can I use StarWatch to trace a user’s sequence of actions in the final minutes leading up to a crash?

• Yes! Use the Player Journey page to track any and all events leading up to a crash using the given player’s User ID.

What are the view modes in the 3D tool and how can I use them to learn about my game?

• Stream Mode (real time and playback of player activity)
• Events Mode (historical point cloud locations of in-game events)
• Churn Mode (historical point cloud locations of player churn)
• Herd Mode (beta feature; normalized playback of multiple sessions in a specific level and time period)
• Topics Mode (beta feature; historical point cloud for chat phrases)

How far back in time can I go?

• By default we offer a month on the realtime 3D view, and 6 months in Chat.

How do I send new events from my game to StarWatch?

• Check the SDK guide for your game engine to learn how to send new events.

Where can I find the Player Journey page?

• The Player Journey page is accessed by either inputting a User ID in the search bar, or selecting a user avatar from a 3D level view.

Are there heatmaps?

• Yes, heatmaps are referred to as Density in StarWatch. You can filter by density in any 3D Level by selecting it as a filter on the left side amongst the other attribute cards.

What’s the integration process like and what engines are supported?

• Currently we support Roblox, Unity, Unreal, and we can also create custom support for your engine. The process can be completed in a few hours for basic data sending and up to 24 hours for more complex configurations.

How do I send events from my game?

• See the Get Started section for your engine on how to start sending events. In addition, the StarWatch home page has an Onboarding checklist that will guide you through the setup.

Is this actually real time, what’s the latency?

• On average the latency should stay under 5 seconds.

What can I use Cohorts for?

• You can see Cohort level statistics in the Cohort page, or filter by Cohorts in the map view. Cohorts can group content creators, suspicious users, or other categories of your choosing.

How do I add someone to a Cohort?

• Manually upload a CSV, then create a dynamic cohort based on your requirements.

I uploaded a large CSV in my Cohorts and nothing is happening. Did it go through?

• Yes! There is no indicator and SW can take time to process larger CSVs (over 100k lines). Stay on the page and it will upload.